Solving Freight Forwarder Visibility Challenges with Real-Time Marine and Flight Tracking

Freight forwarders are under increasing pressure to provide accurate, timely updates on shipments moving across the world. Yet gaining clear visibility across both sea and air freight is often difficult.

Vessels and aircraft move across multiple ports, airports, and legs of a journey, while delays, congestion, and schedule changes can happen at any time. As a result, operations teams often spend hours manually checking carrier websites, chasing updates, and responding to customer enquiries asking, “Where is my shipment?”

Another common challenge occurs when vessels arrive earlier than expected at port. Without timely visibility or alerts, teams may not r

ealise the shipment has arrived until later, resulting in unnecessary port storage charges, demurrage, or waiting fees. These unexpected costs can impact both freight forwarders and their customers, often simply because the arrival was not identified quickly enough.

Without reliable real-time data, it becomes harder to proactively manage delays, avoid unnecessary charges, keep customers informed, and maintain smooth operations.

To help address these challenges, Realm Realtime is excited to introduce two powerful new premium features: Marine Tracking and Flight Tracking.

Marine Tracking

With Marine Tracking, you can follow sea voyages from origin to destination with detailed, real-time updates and visual tracking tools.

Key features include:

• Track any sea voyage using an interactive 2D map or immersive 3D globe

• Receive multiple daily updates on vessel position, speed, course, and navigational status

• Monitor multi-leg journeys across several ports from start to finish

  
  

• Stay informed with updated ETA and delay status

• Register for automated notifications when vessels depart, approach ports, arrive, or experience delays

• Receive alerts when vessels approach or arrive at port, helping you act quickly and avoid unnecessary storage or waiting charges

• Provide full visibility to your customers through the Customer Portal

  
  

This means your team can respond quickly when vessels arrive — even if they arrive earlier than expected — helping reduce the risk of avoidable port costs.

Flight Tracking

Our new Flight Tracking capability delivers the same level of transparency and control for air freight and passenger flights worldwide.

Key features include:

• Track multi-leg flights globally via a 2D map or 3D globe

• Access real-time flight data including position, speed, altitude, and course

• Receive updates on estimated time of arrival (ETA) and delay status

• Register for notifications covering departure, final approach, landing, terminal arrival, and delays

• Share live tracking visibility with customers through the Customer Portal

  
  

This enables you to monitor air movements with precision and keep stakeholders informed throughout the journey.

How Realm Realtime Helps Freight Forwarders

By bringing marine and flight tracking together in one platform, Realm Realtime gives freight forwarders the tools they need to improve visibility, reduce manual work, and keep customers informed.

With real-time tracking, automated alerts, and customer-facing visibility tools, you can:

• Reduce time spent manually checking shipment status

• Stay ahead of delays or early arrivals with proactive notifications

• Avoid unexpected port storage or waiting charges

• Provide customers with real-time shipment visibility

• Reduce inbound “Where is my shipment?” enquiries

• Improve operational efficiency across your team

  
  

Instead of reacting to updates after the fact, your team can stay informed in real time and act quickly when shipments move, arrive, or change schedule.

Interested in Learning More?

If you’d like to explore Marine Tracking or Flight Tracking on Realm Realtime, our team would be happy to help.

Get in touch with us to schedule a demo or discuss your specific requirements. For pricing information, please visit our website.

We look forward to helping you unlock a new level of real-time visibility.